Frequently Asked Questions
Everything you need to know about heating your home with UK Radiators.
How long will it take for my radiator to be delivered?
We offer fast, reliable shipping across the UK. Most in-stock items are dispatched within 24 hours, with standard delivery typically taking 1-3 working days.
What is the warranty period on your products?
Quality is our priority. Most of our radiators and towel rails come with a comprehensive manufacturer's guarantee ranging from 5 to 15 years, depending on the specific model.
Can I return a product if it is not suitable?
Yes, we offer a 14-day hassle-free return policy. As long as the product is in its original packaging and has not been installed, you can return it for a refund or exchange.
How do I calculate the heat output (BTU) I need for my room?
To ensure your room stays warm, you can use our online BTU calculator. Simply enter your room dimensions and window types to find the perfect radiator size for your space.
Do you provide valves and accessories with the radiators?
Radiators are sold individually to allow you to customize your look. However, we offer a wide range of matching thermostatic and manual valves, pipe sleeves, and wall stays in our accessories section.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Klarna for flexible financing.